All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Once you have placed your order, we will send you an order confirmation email confirming the details of your purchase.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

You can pay for your order using all major credit and debit cards including Visa, Mastercard and AMEX. You can also check out using Paypal + Apple Pay

U.S & CANADA DELIVERY

Express Shipping (1-2 Business Days) $15.00 
Standard Shipping (2-5 Business Days) $250+ spend - Complimentary
Standard Shipping (2-5 Business Days) -$250 spend $8.00

WORLDWIDE DELIVERY 

Express Shipping (3-6 Business Days) $35.00 + any duties or taxes

Standard Shipping (7-10 Business Days) $500+ spend - Complimentary
Standard Shipping (7-10 Business Days) -$500 spend - $25.00

In some cases, our express / next day service may be unavailable. Please note: during particularly busy periods, such as during a Sale, orders may take a little longer to get to you.

Yes, we continue to deliver to over 150 countries.
All international orders will be shipped directly from our overseas factory facilities to your door. 

There will be no additional costs if you’re shipping within the United States.
We also cover duties + taxes for most countries upon choosing the standard shipping option when ordering from anywhere else in the world. 
You may contact us before ordering to know if we're covering the duties + taxes for your address.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 3 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
We don’t offer refunds on personalised items.
Please enquire for more information about our Refund policy.

To start a return, you can contact us at suedeoriginal@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are handled by the customer.